Refund and Cancellation Policy

Last Updated: October 13, 2026

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The Cru Clinic reserves appointment time, medications, products, and treatment resources specifically for each patient. Please review the following policies before scheduling or purchasing services.

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Appointment Cancellations

Appointments must be canceled or rescheduled at least 24 hours in advance.

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Appointments canceled with less than 24 hours’ notice and missed appointments may be subject to a $50 fee. Repeated late cancellations or missed appointments may require prepayment before future appointments can be scheduled.

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Consultations and Completed Services

Consultation fees are nonrefundable once the consultation has been completed.

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Payments for medical, wellness, and aesthetic services are nonrefundable once the service has been provided. Individual responses and results vary, and dissatisfaction with an outcome does not automatically qualify a patient for a refund.

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If you have concerns following a treatment, please contact the clinic so that your provider can evaluate the concern and discuss appropriate follow-up care.

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Prescription Medications

Prescription and compounded medications are prepared or dispensed specifically for the individual patient. Medication payments are nonrefundable once the medication has been ordered, compounded, dispensed, or shipped, as applicable.

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Medication cannot be returned or transferred to another person. Changes in treatment eligibility, response, tolerance, personal circumstances, or the decision to discontinue treatment do not make previously ordered or dispensed medication refundable.

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Treatment Packages

A 50% payment is required when scheduling a treatment package. The remaining balance is due at the first treatment unless otherwise stated in the applicable package agreement.

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QuantumRF treatments must be paid in full when scheduled.

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Services already performed are nonrefundable. Package expiration dates, transferability, cancellations, and unused balances are governed by the written terms provided at purchase.

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Retail Products

Please contact the clinic promptly regarding a damaged or defective retail product. Returns or exchanges may be limited by product condition, manufacturer requirements, and health and safety considerations.

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Prescription products and skincare products cannot be returned.

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Gift Cards and Promotional Offers

Gift cards, promotional pricing, event offers, and discounted packages are subject to any terms disclosed at the time of purchase. Promotional offers cannot be combined unless expressly stated.

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Insurance and HSA/FSA Payments

The Cru Clinic does not bill health insurance. HSA and FSA cards may be accepted for eligible expenses, but eligibility and reimbursement are determined by the patient’s individual plan. The clinic cannot guarantee that a plan administrator will approve a particular purchase.

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Contact

Questions regarding this policy may be directed to:

The Cru Clinic
2153 Stumbo Road
Ontario, Ohio 44906
419-775-5457
info@cruclinic.com